[{shop_url}] 

Congratulations! 

An order was returned to {shop_name} by the following customer:
{firstname} {lastname} ({email})

Order details 

ORDER: {order_name} Placed on {date}

REFERENCE

PRODUCT

UNIT PRICE

QUANTITY

TOTAL PRICE

{items} 

Delivery address

{delivery_block_html}

Billing address 

{invoice_block_html} 

Customer message: 

{message} 

{shop_name} [{shop_url}] powered by
PrestaShop(tm) [http://www.prestashop.com/]